Replacement & Refund Policy

Replacement & Refund Policy

Effective Date: [Insert Date]
Thank you for shopping with Resoluv. We stand behind the quality of our product and are committed to customer satisfaction. Please review our replacement and refund policy below.

1. Replacement Policy

We offer replacement within 30 days of delivery under the following conditions:

Eligible for Free Replacement:

  • Item is defective, damaged, or not functioning as described

  • Wrong item received

Not Eligible for Free Replacement:

  • If 30 days have passed since delivery

  • If the item is not faulty and the customer still wants a replacement (e.g., change of mind)

In these cases, a replacement charge of 46 SAR will apply.

2. How to Request a Replacement

To request a replacement, please:

  • Contact us at support@resoluv.com

  • Share your order number

  • Provide photo/video proof of the issue (if applicable)

  • Mention the reason for the replacement request

Once verified, our team will arrange a pickup and send a new product as quickly as possible.

3. Refund Policy

Refunds are available under limited conditions:

  • The item is damaged or defective and the customer does not want a replacement

  • The item was never delivered

Not Eligible for Refund:

  • Change of mind after delivery

  • Customer refuses delivery without valid reason

  • More than 30 days have passed since delivery

Refunds will be processed to the original payment method within 5–10 business days after product inspection and approval.

4. Important Notes

  • Returned items must be unused and in original packaging

  • Products showing signs of wear or misuse will not be eligible for replacement or refund

  • Resoluv reserves the right to reject requests that violate the policy terms

5. Contact Us

For replacement or refund requests, reach out to:

Email: support@resoluv.com