Shipping Policy

Shipping Policy

Effective Date: 10/07/2025
Thank you for shopping at Resoluv. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

1. Shipping Coverage

We currently ship to customers in:

Saudi Arabia (KSA)

2. Processing Time

All orders are processed within 24 to 48 hours after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Saudi Arabia: 2–7 business days
Delivery time may vary based on your city or region.

4. Shipping Charges

Shipping fees are calculated at checkout based on your location.
In some cases, we may offer free shipping promotions. Keep an eye on our website and social media for updates.

5. Cash on Delivery (COD) Orders

COD is available in select areas within KSA.
Additional COD handling charges may apply (displayed at checkout).
Orders must be confirmed via phone or WhatsApp before dispatch.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can track your shipment directly through the courier’s website.

7. Incorrect Address or Delivery Failure

Please double-check your address and contact number before placing your order.
Resoluv is not responsible for failed deliveries due to incorrect or incomplete addresses.
If an order is returned due to failed delivery attempts, the customer will be responsible for the reshipping cost.

8. Damaged or Missing Packages

If your package arrives damaged or an item is missing, contact us within 24 hours of receiving your order with photo/video proof.
We will investigate and provide a suitable resolution.

9. Contact Us

If you have any questions or need help with shipping:

Email: support@resoluv.com